Service Details
CCTV Camera Service
Supply, Maintenance, and Installation Solutions Across the UAE.
Firestone is a leading provider of integrated IT and security system solutions serving Abu Dhabi, Dubai, and across the entire United Arab Emirates. We offer a full spectrum of services from initial consultation and system design to professional installation, ongoing maintenance, and reliable supply of cutting-edge equipment. We are committed to empowering businesses throughout the UAE with robust, secure, and efficient technological infrastructures that protect assets, optimize operations, and ensure business continuity.
Why Market Analysis Matters?
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cctv camera service
1. Pre-Sales Consultation & System Design
Site Survey: Assessing the property to identify critical areas, blind spots, lighting conditions, and optimal camera placements.
Needs Analysis: Understanding the primary goal (theft prevention, monitoring processes, traffic control, etc.).
System Specification: Recommending the right type of cameras (e.g., dome, bullet, PTZ), resolution (2MP, 4K, etc.), features (night vision, motion detection, audio), recording equipment (DVR/NVR), storage capacity, and monitoring options.
Quotation: Providing a detailed plan and cost estimate.
2. Installation Services
Physical Mounting: Securely installing cameras at designated indoor and outdoor locations.
Cabling: Running coaxial (for analog) or Ethernet (for IP) cables, managing power cables or setting up PoE (Power over Ethernet). This includes concealing wires for a clean look.
Setup & Configuration: Installing and configuring the DVR/NVR (Digital/Network Video Recorder), connecting to monitors and networks.
Network Configuration: Setting up remote viewing on smartphones, tablets, or PCs. Configuring routers for port forwarding or using P2P/cloud services.
Testing: Ensuring all cameras are operational, angles are correct, and recording/playback functions work.
3. Repair & Troubleshooting Services
This is often the most requested “service” for existing systems.
Diagnosis: Identifying why a camera is blurry, offline, or not recording.
Common Fixes:
No Video Signal: Checking/replacing cables, connectors, and power supplies.
Blurry Image: Cleaning lenses, refocusing cameras, or replacing damaged units.
Night Vision Issues: Replacing faulty IR LEDs.
DVR/NVR Problems: Rebooting, updating firmware, replacing hard drives.
Remote Viewing Issues: Reconfiguring network settings.
Part Replacement: Swapping out faulty cameras, cables, connectors, or power adapters.
4. Maintenance & Support Contracts
Proactive services to prevent failures.
Scheduled Check-ups: Quarterly or bi-annual visits to clean camera lenses, check connections, verify recording health, and update software.
Storage Management: Checking hard drive health and ensuring continuous recording.
Performance Reports: Providing updates on system status.
Priority Support: Guaranteed faster response times for repairs.
5. Upgrades & Expansion
Adding Cameras: Integrating new cameras into an existing system.
Technology Upgrade: Migrating from analog to IP systems, or upgrading to higher-resolution cameras (e.g., 4K).
Feature Addition: Installing new software for advanced analytics (people counting, face detection, license plate recognition) or integrating with other systems (access control, alarms).
Common Issues That Require Service:
Camera not working/offline (power or network issue)
Poor image quality (dirty lens, mis-focus, low resolution setting)
No night vision
Recording not working (failed hard drive, full storage)
Can’t access remotely (network/configuration change)
Water damage in outdoor cameras
